Booking Terms & Conditions

Alpine Descents is a company registered in France, as SARL Alpine Descents; Chalet Carnauba Châtel is a trading name. "We" "Us" refers to Alpine Descents its owners and staff.

 

Client

The term client refers to the person responsible for the booking and signs the booking form. For group bookings this person is responsible for the whole booking and associated costs.

 

Bookings

To book please read all the terms and conditions, complete & sign the booking form and then send by email and / or by post to us. Your signature on the booking form confirms that you have read, understood and fully accepted these conditions. A booking contract will exist between the client and Alpine Descents when the client receives confirmation of receipt of deposit or full payment, from Alpine Descents. On receipt of your booking form and acceptance of your booking you will receive your confirmation by email.

 

Payment

To confirm your booking a deposit of €100 per person is required. This is payable by bank transfer or credit/debit card at the time of the booking to secure your reservation. For bookings made less than 8 weeks from the arrival date the full amount of the holiday will be payable. The balance of the payment is due 8 weeks prior to your holiday commencement date. If the balance of the holiday has not been paid by this time, we have the right to cancel the booking and to retain the deposit.

 

Cancellation

By us. In the unlikely event that we need to cancel your booking, all monies will be refunded in full.

By the client. The client may cancel the booking at any time. We will retain the deposit and the following charges will apply.

More than 8 weeks prior to commencement date – Deposit

Within 8 weeks prior to arrival – 40% of holiday costs

Within 7 weeks - 60% of holiday costs

Within 6 weeks - 80% of your total holiday cost

5 weeks or less - 100% of holiday cost

 

Stay includes

All prices quoted are per person or for sole occupancy in euros. Include accommodation in Chalet Carnauba in the room type as described, all meals as specified, local taxes and VAT.

Catered stays include, Breakfast and afternoon tea. The evening meal includes starter, main course, dessert and cheese course on your catered nights, as described.

Wine with dinner.

Beer and soft drinks.

Lift to ski lifts and return journey.

 

Not included

Flights, transfers to resort, insurance, ski hire, lift passes, lessons and anything else not expressly included.

It is a condition of booking that all members of the party have suitable travel / medical insurance (including winter sports if participating).

 

Check-in/Check-out

Check-in time at the chalet is 3pm on the first day of the booking.

Checkout time from the chalet is 10am although we ask that guests vacate their rooms by 9am.

Arrangements can be made to accommodate early arrivals and late departures for a discretionary charge.

 

Liability

We cannot accept liability for third parties even if booked through us, eg. flights, transfers, ski school, equipment, ski lifts.

The client will be held responsible for damage or injury caused by a member of their booking.

The client prior to departure must pay damage costs.

 

Complaints

We aim to provide a quality service, if however you are not satisfied with our services, we ask you to bring the problem to our attention as soon as possible.

This will allow us the best chance to rectify the problem for you. If you are still unhappy, please put the complaint in writing within 14 days and we shall investigate and reply to you within 14 days. Our liability will not exceed the cost of the holiday.